CPA Australia (CPAA) has stated in their annual report that member satisfaction is 6.0 out of 10. This is based on a 4% response rate to a survey of about 98,000 members. The annual report states that the 4% is a robust sample. However the sample is actually the 98,000 and there was 96% non response. It seems like CPAA did not control for non response. It's worrying to see people with PHDs not apply proper statistical processes. The actual member satisfaction would likely be in the 5s or, gasp, lower! Further the Directors have set themselves a target of 6.0-6.5 and the annual report states that Directors get a bonus based on KPIs so it's possible/likely the Directors gave themselves and maybe the CEO a bonus for achieving this woeful satisfaction rating.
Meanwhile they state that their vision is for "CPA Australia is known for being the world's best member service organisation", consistently claim to be doing everything right. They started deleting LinkedIn posts that were critical of how the organisation is being run, so we have set up this website, hosted in Iceland a country with progressive freedom of speech laws.
Please join to participate in the discussions and/or be notified of how to vote for the changes that we will propose. You can register using an alias and email addresses are kept confidential. Also join Brett Stevenson's email list at http://eepurl.com/cNpQ05 Constructive criticism is welcome but if you make personal attacks on us you will be banned.
|Merry Christmas to Peter Wilson. When it was suggested that Peter Wilson should be independent of the old board so that we can have a fresh start Peter responded with "That's your issue". Summary of the meeting here: viewtopic.php?f=23&t=594|
A good summary of where we are up to by Joe Aston of the AFR, linked to from here: viewtopic.php?f=5&p=4137#p4137
If you are new to this website read the story so far: viewtopic.php?t=321#p1793
Check out some of the AFR articles, too many to list and check out some of the ABC reports: http://www.afr.com/business/accounting/ ... 215-h055ej http://www.afr.com/business/accounting/ ... 211-h02x1d http://www.abc.net.au/news/programs/the ... s,/8626662
Please join this website to participate in discussions. Also join our email list at http://eepurl.com/cWsgfb
Board announcements are at the top of the page in pink. They are also put here fore those that missed them.
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